Free Gift – Frequently Asked Questions

Q: Down to what temperature are the gloves suitable?

The Thermo Gloves 3.0 are ideal for temperatures between 0 °C and 10 °C. Since everyone feels the cold differently, the sense of warmth can vary individually. For rides in sub-zero temperatures we recommend our PolarTherm Winter Gloves 2.0 – they keep your hands warm down to –10 °C.

Q: Which sports are the gloves suitable for?

The Premium Thermo Cycling Gloves 3.0 are versatile: for cycling, running, playing football, hiking or other outdoor activities. Thanks to their non-slip silicone coating, you get a secure grip on the handlebar, even in wind or light rain.

Q: Do the gloves withstand rain?

The Thermo Gloves 3.0 are water-repellent, but not completely waterproof. Light rain and spray are no problem – they reliably protect your hands when cycling. In constant heavy rain we recommend our PolarTherm Winter Gloves 2.0 – they are 100% waterproof.

Q: Why our Thermo Gloves are different

Many winter gloves are thick, stiff and limit the feel in your fingers. Our cycling gloves are different: they combine freedom of movement, precise handlebar feel and pleasant warmth – without a bulky design or neoprene layers that reduce the feel when biking.✔ ThermoCore Fleece for warmth without heat build-up ✔ Breathable & wind-repellent ✔ Touchscreen-compatible ✔ Non-slip grip ✔ Reflective strips for visibility in the dark ✔ Lightweight material for great freedom of movement

Q: Which size do I need?

Measure the width of your palm at its widest point, without the thumb. In the size chart next to the product images you'll find the matching size from S to XXXL. If you're between two sizes, take the larger one. If it still doesn't fit, you can exchange it free of charge.

Q: Where is your company located?

Alpensattel is a German company founded by a team of passionate cyclists. Their goal is to develop comfortable and stylish bike accessories that enhance your riding experience. The headquarters of Alpensattel is located in Michelstadt in the Odenwald.

Free Gift with Every Order

With every order at Alpensattel, you automatically receive a free gift as a small thank you from us.

Frequently Asked Questions About the Free Gift

Do I get a free gift with every order?

Yes! Every order includes a free gift as a thank you. It is automatically added at checkout – you don’t have to do anything.

Important: The free gift applies once per order, regardless of how many items you order.

What do I get as a free gift?

The free gift is a surprise 🎁 – it varies depending on availability. It is a useful bicycle accessory worth several euros.

Can I receive multiple free gifts?

No – the free gift applies exactly once per order, no matter how many products you buy. For multiple orders, you receive one gift per order.

What is included in the delivery?

With your order, you will receive:

✅ Your ordered product(s)
🎁 1× free gift – automatically included in the package

When is the free gift added?

The free gift is automatically added by our team when packing your package. You don’t have to select anything at checkout.

Contact

Do you have any questions? Feel free to contact us via the contact form.

Frequently Asked Questions

Down to what temperature are the gloves suitable?

The Thermo Gloves 3.0 are ideal for temperatures between 0 °C and 10 °C. Since everyone feels the cold differently, the sense of warmth can vary individually. For rides in sub-zero temperatures we recommend our PolarTherm Winter Gloves 2.0 – they keep your hands warm down to –10 °C.

Which sports are the gloves suitable for?

The Premium Thermo Cycling Gloves 3.0 are versatile: for cycling, running, playing football, hiking or other outdoor activities. Thanks to their non-slip silicone coating, you get a secure grip on the handlebar, even in wind or light rain.

Do the gloves withstand rain?

The Thermo Gloves 3.0 are water-repellent, but not completely waterproof. Light rain and spray are no problem – they reliably protect your hands when cycling. In constant heavy rain we recommend our PolarTherm Winter Gloves 2.0 – they are 100% waterproof.

Product doesn't fit?

No problem! You can easily register the exchange in our returns portal.

Why our Thermo Gloves are different

Many winter gloves are thick, stiff and limit the feel in your fingers.
Our cycling gloves are different: they combine freedom of movement, precise handlebar feel and pleasant warmth –
without a bulky design or neoprene layers that reduce the feel when biking.

✔ ThermoCore Fleece for warmth without heat build-up
✔ Breathable & wind-repellent
✔ Touchscreen-compatible
✔ Non-slip grip
✔ Reflective strips for visibility in the dark
✔ Lightweight material for great freedom of movement

Which size do I need?

Measure the width of your palm at its widest point, without the thumb. In the size chart next to the product images you'll find the matching size from S to XXXL. If you're between two sizes, take the larger one. If it still doesn't fit, you can exchange it free of charge.

How long does the shipping take?

We ship our goods from our warehouses in Leipzig and Berlin. Any order placed before 4 PM is usually shipped the same day with DHL and arrives at the customer within 1-3 business days.

Where is your company located?

Alpensattel is a German company founded by a team of passionate cyclists. Their goal is to develop comfortable and stylish bike accessories that enhance your riding experience.
The headquarters of Alpensattel is located in Michelstadt in the Odenwald.