Help & contact
You can sort out most things here yourself in under five minutes – without waiting for a reply.
Sorted yourself in under five minutes
Order
Returns
Product & advice
Mon–Fri, 8:00–16:00
Reply within 24 hours on working days
More in the help centre
Help & contact – answers on orders, returns, fitting and advice
You can handle the most common questions about your Alpensattel order right here: change or cancel an order, find your invoice, track a shipment, register a return or exchange and report a defective product. Each page walks you through the process step by step.
Fitting and advice
Our guides show you how to fit the saddle and seatpost. The saddle finder tells you which model suits your bike and riding position. You can try a saddle at specialist retailers in your region.
How to reach us
If you can't find an answer, write to us by email or via the form. Our support team is there for you Monday to Friday from 8 am to 4 pm and replies within 24 hours on working days.